Refund policy

RETURN & EXCHANGE POLICY

At LUCA, every order is carefully prepared and inspected before it is shipped. To ensure a clear and fair experience for our customers, returns and exchanges are accepted within 14 days of receiving your order, and only in the following cases:

1. Incorrect or Non-Matching Order

If you receive an item that is different from what you ordered, or if the product received does not match the official product images shown on the LUCA website, you may request a return or exchange. Slight color variations due to screen settings are not considered a mismatch.

2. Quality Defects

If your item has a manufacturing or quality defect, you may request a return or exchange.

3. Shirt Size Exchanges

Shirts may be exchanged for a different size, subject to stock availability.

RETURN & EXCHANGE CONDITIONS

Before any return or exchange is completed, the product must first be returned to LUCA for inspection.

The item must be:
- Unworn and unused.
- In its original condition.
- In its original packaging.
- Free from any damage caused after delivery.

Once the product has been received and inspected, the requested return or exchange will be processed accordingly.

SHIPPING COSTS

For incorrect items, non-matching orders, or confirmed quality defects, LUCA covers all shipping costs. For shirt size exchanges, or if the issue is not confirmed after inspection, shipping costs are the customer's responsibility.

To request a return or exchange, please contact our Customer Care team at [email protected], or message us on WhatsApp using the chat button on our website.

Please do not send any item back before contacting us and receiving confirmation from our Customer Care team.